Privacy and Terms of Use
Terranor Oy’s Privacy Statement
1 Introduction
When you visit our website, Terranor Oy (“Terranor”, “we”) may collect and process personal information related to you (“Personal Information”).
Terranor manages the processing of personal data in accordance with the attached policy.
This Privacy Statement (“Privacy Statement”) sets forth what personal information Terranor collects and for what purposes the Personal Information is processed.
Throughout this Privacy Statement, the term “processing” is used to cover all activities relating to your Personal Information, including the collection, processing, storage, sharing, access, use, transfer and disclosure of your Information.
“Applicable data protection laws” means data protection laws and regulations implementing the Data Protection Directive 95/46 / EC and, from 25 May 2018, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. and repealing Directive 95/46 / EC (General Data Protection Regulation) (“GDPR”).
“Personal information” is defined as any information relating to an identified or identifiable natural person.
2. Cookies
2.1
Terranor käyttää evästeitä ja muita vastaavia teknologioita kerätäkseen tietoja sinusta ja laitteestasi (kuten puhelimesta tai tietokoneesta) vieraillessasi verkkosivuillamme. Saadaksesi lisää tietoja Terranorin evästeiden käytöstä, paina tästä.
3. Where we collect your personal information
3.1
Keräämme Henkilötietoja sinulta (kuten nimi ja sähköpostiosoite), jos otat meihin yhteyttä verkkosivuston kautta. Katso myös yllä kohta 2.1 koskien evästeiden käyttöä.
3.2
Voimme myös kerätä Henkilötietojasi viestintätoimistoilta mitatessamme ja analysoidessamme läsnäoloamme sosiaalisessa mediassa (esim. julkaistuista artikkeleista ja sosiaalisen median kanavista).
4. Why we collect and process your personal information
4.1 To provide you with information such as newsletters, catalogs and press releases
If you sign up for or subscribe to newsletters, catalogs, press releases and other Terranor or business-related information on a one-time basis, we will process your Personal Information to provide you with the requested subscription or information. Personal Data processed for these purposes includes:
Personal data groups
• First name
• Last name
• Email address • Phone number
• Company / organization
The legal basis for the above processing of your Personal Data is that the processing is necessary for us to realize our legitimate interest in providing you with the order and the information you request (Article 6.1 f of the GDPR). If you do not provide the information marked with an * on the website form, we will not be able to provide you with the requested service.
4.2 Answering your questions and handling feedback in general
Most of our websites provide the visitor with a feature that allows them to communicate with us to ask questions and provide feedback about our services and business. If you use such a feature, Terranor will process your Personal Information to answer your questions and process the feedback you provide. Personal Data processed for these purposes includes:
Personal data groups
• First name
• Last name
• Email address
• Address
• Phone number
• Your feedback and comments
The legal basis for the above processing is that the processing is necessary in order for us to exercise our legitimate interest in answering your questions and processing your feedback (Article 6.1 f of the GDPR). If you do not provide the information marked with an * on the website form, we will not be able to provide you with the requested service.
4.3 Responding to Your Quotation Requests
Some of our websites allow you to submit a quote request for certain work and services performed by Terranor. If you submit a request for a quote, Terranor will process your Personal Information to respond to and process your request for a quote. Personal Data processed for these purposes includes:
Personal data groups
• First name
• Last name
• Email address • Address
• Phone number
• Company / organization
The legal basis for the above processing is that the processing is necessary in order for us to exercise our legitimate interest in responding to and processing your quotation requests (Article 6.1 f of the GDPR). If you do not provide the information marked with an * on the website form, we will not be able to provide you with the requested service.
4.4 Responding to your purchase request
Some of our websites allow you to submit purchase requests related to our products and services. If you submit a purchase request, Terranor will process your Personal Information to respond to and process your purchase request. Personal Data processed for these purposes includes:
Personal data groups
• First name
• Last name
• Email address
• Address
• Phone number
• Personal number
• Credit information reports (including eg risk rating and defaults)
• Company / organization
• Business ID
• Other publicly available information about the company and financial information
The legal basis for the above processing of your Personal Data is that the processing is necessary for us to exercise our legitimate interest in responding to and processing your purchase requests (Article 6.1 f of the GDPR). If you submit a purchase request as a consumer, we will process your Personal Data to fulfill the purchase agreement between Terranor and you (Article 6.1 f of the GDPR). If you do not provide the information marked with an * on the website form, we will not be able to provide you with the requested service.
4.5 Processing and Responding to Your Requests and Notices on the Business Services Page
As a Terranor corporate customer or supplier, you have access to some of our business services pages where you can, for example, view and manage ongoing projects and contracts, submit bids, and process invoices. If you, as a Terrano business customer or supplier, use these features, Terranor will process Personal Information to manage your ongoing relationship with you and to respond to and evaluate your offers. Personal Data processed for these purposes includes:
Personal data groups
• Name
• Email address • Address
• Phone number
• Position / title in the company
• Personal number
• Company / organization
• Area of responsibility
• Public information about the company (eg number of employees and VAT number)
• Financial information (related to invoices, offers, contracts, etc.)
• Your comments
The legal basis for the processing of your Personal Data mentioned above is that the processing is necessary in order for us to exercise our legitimate interest in processing and responding to your requests and notifications on our Supplier and Project Services pages (Article 6.1f of the GDPR). If you do not provide the information marked with an * on the website form, we will not be able to provide you with the requested service.
4.6 Processing and responding to your reports of violations of Terranor’s Code of Conduct
answering
As a Terranor corporate customer or supplier, you have access to our service pages where you can report a violation of Terranor’s Code of Conduct. If you, as a Terranor corporate customer or supplier, use these features, Terranor will process Personal Information to process and investigate reported violations of Terranor’s Code of Conduct. Personal Data processed for these purposes includes:
Personal data groups
• Your complaints and comments
The legal basis for the above processing of your Personal Data is that the processing is necessary in order for us to exercise our legitimate interest in dealing with and investigating reported violations of Terranor’s Code of Conduct (Article 6.1 f of the GDPR).
4.7 Creating Personal Website User Accounts
Some Terranor websites allow users to create personal user accounts using the login feature. To these websites and, if you create a user account, Terranor will process your Personal Information to create and process your personal user account, create your login information and provide you with access to your account. Personal Data processed for these purposes includes:
Personal data groups
• First name
• Last name
• Email address • Customer number
• Phone number
The legal basis for the above processing of your Personal Data is that the processing is necessary in order for us to exercise our legitimate interest in creating and processing your user account and executing the user account agreement with you (Article 6.1 f of the GDPR). If you do not provide the information marked with an * on the website form, we will not be able to provide you with the requested service.
4.8 Handling Complaints and Implementing Our Warranty Commitments Related to Our Products
Some of our websites allow you to make complaints to us about our products. If you file a complaint with us, Terranor will process your Personal Information to investigate, process and respond to your complaint in order to fulfill our warranty obligations. Personal Data processed for these purposes includes:
Personal data groups
• First name
• Last name
• Email address
• Address
• Phone number
• Customer reference number
• Company / Organization
• Your complaints and comments
The legal basis for the above processing of your Personal Data is that the processing is necessary in order for us to exercise our legitimate interest in the investigation, processing and response of your complaint (Article 6.1 f of the GDPR). If you are a consumer who has purchased our product or service, we will process your Personal Data to execute a purchase agreement between Terranor and you (Article 6.1 b of the GDPR). If you do not provide the information marked with an * on the website form, we will not be able to provide you with the requested service.
4.9 Management of orders for construction materials and other products offered by Terranor
Some of our websites allow you to order building materials, services, and other products offered by Terranor. When you place an order with us for a building material, service or other product, Terranor will process your Personal Information to process the order. Personal Data processed for these purposes includes:
Personal data groups
• First name
• Last name
• Email address
• Address
• Phone number
• Company / Organization
• Business ID
• Position / title in the company
• Organization number
• Invoice address
• EAN number
• Order number
• Customer number
The legal basis for the processing of your Personal Data mentioned above is that the processing is necessary in order for us to exercise our legitimate interest in processing your order (Article 6.1 f of the GDPR). If you order
our products or services as a consumer, we process your Personal Data to execute a purchase agreement between Terranor and you (Article 6.1 b of the GDPR). If you do not provide the information marked with an * on the website form, we will not be able to provide you with the requested service.
4.10 Management of competitions
If you choose to participate in competitions organized by Terranor, Terranor will process your Personal Information to manage the competition, decide on prizes and communicate with entrants. Personal Data processed for these purposes includes:
Personal data groups
• Name
• Phone number
• Email address • Address
• Department
• Business area
The legal basis for the above processing of your Personal Data is that the processing is necessary in order for us to exercise our legitimate interest in the management of the competition, the decision-making on the prizes and the communication with the participants (Article 6.1 f) of the GDPR. If you do not provide the information marked with an * on the website form, we will not allow you to enter the contest. We will not publish your name on internal or external websites without your consent. We ask for your consent (Article 9.2 a of the GDPR) regarding the preferences for rami.
4.11 Processing your registration and participation in events and coaching courses
Some of our websites allow you to register for events and coaching courses. If you do so, Terranor will process your Personal Information to process and respond to your interest and registration. If you register for an event or coaching course, we will also use your personal information to complete the event or coaching course. Personal Data processed for these purposes includes:
Personal data groups
• First name
• Last name
• Email address
• Phone number
• Company / Organization
• Personal number
• Address
• Food preferences
• Job title
The legal basis for the above processing of your Personal Data is that the processing is necessary in order for us to realize our legitimate interest in processing your interest in attending training courses and events (Article 6.1 f of the GDPR). If you do not provide the information marked with an * on the website form, we will not be able to provide you with the requested service. We ask for your consent (Article 9.2 a of the GDPR) regarding the preferences for rami.
4.12 Processing of notifications of interest in commercial premises
Some of our websites allow you to send us your interest in commercial apartments. If you do so, Terranor will process your Personal Information to process and respond to notifications of your interest. Personal Data processed for these purposes includes:
Personal data groups
• First name
• Last name
• Email address
• Phone number
• Company / Organization • Address
• Job title
The legal basis for the above processing of your Personal Data is that the processing is necessary in order for us to exercise our legitimate interest in processing your interest in our commercial premises (Article 6.1 f of the GDPR). If you do not provide the information marked with an * on the website form, we will not be able to provide you with the requested service.
4.13 Job Application Management
Some of our websites allow you to submit a job application to be employed by Terranor. Our Jobseeker’s Privacy Notice applies to the processing of your personal data for the processing and evaluation of job applications, click here. [
5. How long we retain your personal information
Terranor will retain your Personal Information for as long as is necessary to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by local law applicable to Terranor. We use the following criteria to determine our shelf life: (I) as long as we have an ongoing relationship with you (either as an individual or as an employee, supplier and partner of our corporate customer); (II) as required by a statutory obligation applicable to Terranor (such as accounting and tax requirements); and (III) so when in the light of our legal position is advisable (such as appropriate filing times).
6. Disclosure and Transfer of Personal Information
Owner company
Terranor may disclose the processed Personal Data to other companies in its holding company in order to maintain and control our services and the activities mentioned in Section 4, as well as to comply with legal obligations and to formulate, file and defend legal claims.
Other recipients
Terranor may also disclose Personal Information outside of Terranor and other companies of its parent company, such as:
To: Courts and external advisers
Purpose of the transfer: To make, file and defend legal claims Legal basis: To exercise our and your legitimate interest in resolving disputes before the competent courts.
Recipient: Event companies and partners
Purpose of the transfer: Preparation and hosting of events and conferences
Legal basis: In order to realize our legitimate interest in conducting events and conferences
Personal data processors act on behalf of Terranor
In addition, Terranor may disclose Personal Information to third parties, such as IT service providers, communications agencies, vendors, and other service providers that process Personal Information in accordance with Terranor’s guidelines. When such transfer includes non-personal information and transfer of EU / EEA area, Terranor ensures that the transfer between Terranor community and host a third party has been signed standard contractual clauses. Alternatively, other appropriate safeguards shall be applied prior to such transfers.
Appropriate safeguards for non-EU / EEA countries
Under applicable data protection laws, you have the right to obtain, upon request, a copy of the documentation showing that appropriate safeguards have been put in place to protect your Personal Data during a transfer outside the EU / EEA.
If you would like to know more about the processing of your Personal Data and whether your Personal Data will be transferred outside the EU / EEA, please contact us using the contact details provided in section 9 below.
7. Security
We guarantee that access to your information is strictly secured using appropriate safeguards, depending on the circumstances, taking into account the latest technology, the cost of implementation and the nature, extent, context and purpose of the processing, as well as the risks. In support of this commitment, we have put in place appropriate technical, physical and organizational measures to protect your personal information from unauthorized or accidental destruction, alteration or disclosure; abuse; damage; theft or accidental loss; or against unauthorized access.
8. Your rights
8.1. Right to rectification of data
Terranor will take steps in accordance with the Applicable Data Protection Act to keep your Personal Information accurate, complete and up to date. If you identify that any Personal Information relating to you is incomplete, incomplete or incorrect, you have the right to have your Personal Information corrected.
In addition, you also have the right to request access to the Personal Information we process about you.
8.2. Additional rights as of May 25, 2018
As of May 25, 2018, in addition to correcting under the Applicable Data Protection Act, you have the right to:
(I) Obtain access
You may request confirmation as to whether your Personal Information is being processed and, if so, you may request access to your Personal Information and additional information, such as the purposes of the processing. You are also entitled to receive a copy of the Personal Data processed. If the request is made electronically, the information will be provided in a commonly used electronic format, unless otherwise requested.
(II) Opposition to a particular treatment
You may object to the processing of your Personal Data on the basis of a legitimate interest and for direct marketing purposes, based on your specific personal situation. If you have opted to receive your order via email, each email will include an easily accessible opt-out feature where you can unsubscribe from subsequent messages.
(III) Deletion
You may have your Personal Information deleted in certain circumstances, such as when your Personal Information is no longer needed for the purposes for which it was collected.
(IV) Limitation of Processing
You can ask us to limit the processing of your Personal Information in certain situations to the retention of your Personal Information, such as when the processing is illegal but you do not want your Personal Information deleted.
(V) Withdrawal of Consent
You have the right at any time to withdraw your consent to the processing of Personal Data to the extent that the processing is based on your consent.
(VI) Data Transferability
You may request a machine-readable copy of Personal Information that is processed with your consent or as necessary to enter into an agreement with you and that you have provided to Terranor (transfer of information from one system to another) and to transfer information to another controller (if possible).
8.3. Complaints to the Authority
You acknowledge that you always have the right to lodge complaints about the processing of your Personal Data with the competent data protection authority if provided for in the applicable data protection laws. The Data Protection Authority can be contacted here: https://tietosuoja.fi/palveliedot and https://tietosuoja.fi/sv/kontaktuppgifter
8.4 Third-party ads
We offer links on some of our websites e.g. to websites outside our partners. Terranor is not responsible or liable third party on data protection and, if you decide to visit any linked website, we recommend you carefully read the description of such third party web site privacy policy.
9. Contact Information
If you have any questions or concerns regarding the processing of your Personal Information or would like to exercise your rights, please contact Terranor using the contact details below.
The registrar of personal data is Terranor Oy, Business ID: 3007636-4.
Terranor Oy
GDPR Group
Teollisuuskatu 21
00510 Helsinki
info@terranor.fi